At ELALYA Polyclinic, your health and safety are our highest priorities.
We are willing to take care of you and your family/accompanying person and to offer you the best conditions of stay and care within our different clinics.
To facilitate contact between the patient and our various departments,
ELALYA clinic has made available a dedicated Patient Relations Department to handle all your requests and answer all your questions and concerns.
Do not hesitate to contact us at :
Tel : (+216) 74 462 000
Mail : firstname.lastname@example.org
HOW TO BE TREATED IN THE ELALYA POLYCLINIC
Request your appointment:
Once our International Patient Relations Officer has received your request via (Mail, website, Facebook or by phone), he/she will contact you within a maximum of one business day to collect the following information:
We will do everything necessary to schedule an appointment at your preferred dates and for your immediate care.
HOW YOUR STAY WILL BE ORGANIZED :
The Patient Relations Officer will always be available to the patient and can be reached by phone and email for any assistance or coordination between the different services throughout the patient’s journey, before, during and after admission.
FINANCIAL INFORMATION AND BILLING :
As soon as we receive your request and your medical file, we will send you an estimate of the various expenses (accommodation, operating room, explorations, doctors’ fees, etc.).
Upon your arrival at the clinic and your first medical consultation, the estimate will be reconfirmed to you according to your state of health and the therapeutic course of action decided by your attending doctor.
During your hospitalization, you can consult your bill at any time and follow the amount of your expenses.